Refund policy

REFUND & RETURN POLICY

HELLBABY — Born In Chaos

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

⸻

ELIGIBILITY FOR RETURNS

To be eligible for a return:

• Items must be in the same condition as received

• Unworn, unused, with tags attached

• In original packaging

• Proof of purchase is required

To start a return, contact us at:

📧 borninchaos.hellbaby@gmail.com

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

⸻

RETURN SHIPPING

• Return shipping costs are the responsibility of the customer, unless the item arrives damaged, defective, or incorrect.

• If approved, return instructions will be provided by email.

• Shipping costs are non-refundable, except in cases of confirmed defects or fulfillment errors.

⸻

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us within 7 days if:

• The item is damaged

• The item is defective

• You received the wrong item

We will evaluate the issue and, if approved, provide a replacement or refund at no additional cost.

⸻

NON-RETURNABLE ITEMS

Because many HELLBABY items are made-to-order or produced through print-on-demand fulfillment, the following items are non-returnable:

• Custom or made-to-order products

• Sale items

• Gift cards

Please contact us if you are unsure whether your item qualifies.

⸻

EXCHANGES

We do not offer direct exchanges.

The fastest way to receive a different item is to return the original (if eligible) and place a new order.

⸻

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Returned items must be:

• Unworn and unused

• In original packaging

• Accompanied by proof of purchase

⸻

REFUNDS

Once your return is received and inspected, you will be notified of approval or rejection.

If approved:

• Refunds are issued to the original payment method

• Processing time: within 10 business days

• Bank processing times may vary

If more than 15 business days have passed since approval, contact us at:

📧 borninchaos.hellbaby@gmail.com